AGILE AND INTERACTIVE COMMUNICATIONS
USSD Center boosts business possibilities through multiple real-time interactive communication apps via USSD messages. It optimizes Operator’s legacy networks capacity and allows replacing or complementing the services offered through IVR or SMS messages. It easily integrates with proprietary or third-party external apps through open interfaces for balance inquiry, services and packs sale, and subscriptions, among other services. Through the Service Creation Environment graphical editor it is possible to easily create new services, shortening implementation and marketing time.
TELEFONICA Ecuador OTECEL S.A
TELEFONICA Ecuador OTECEL S.A decided to implement USSD Center in order to optimize both interactive communications features and services & queries self-management.
“The USSD platform provided complied with the international standards and with the operation and security demands of OTECEL S.A. In addition, this platform counts with a differential: the SCE graphic tool, which allows us to design apps, launch to the market new USSD services and to update the existing ones according to the business needs.” (…) “All these features seek to raise customer satisfaction simplifying balance recharge and freeing IVR attention channels and Call Center agents. The job done to comply with the required functionalities helps us to maintain a leadership position in launching innovative products and services for Ecuador’s Mobile Telephony. ”
P&I – VAS Platform
CLARO -Argentina, Uruguay and Paraguay–
Claro replaced the existing platform with USSD Center which allows to design applications and to launch promotions, products and services dynamically, with minimum complexity and a limited time-to-market. The Operator could optimize, facilitate and raise both its interactive communication features and the services & queries self-management.
With USSD Center, Nuevatel Bolivia succeeded to improve monitoring and service reports in order to know the platform’s status in real time. In addition, using Service Creation Environment, the graphic tool for service creation, Nuevatel gained autonomy to develop the existing services and to create new ones independently from the operator and with a higly competitive time-to-market.