CALL MANAGEMENT INTELLIGENCE
A numeric translation solution, which enables the operator to offer unified access numbers with total or partial reverse charge to enterprises , in order to simplify communications with their clients.
It works as a pre-attention center, defining call routing in a flexible way in order to boost interaction with the client through customized replies. It provides a web portal with a graphic editor, so that enterprises can design their own call attention flow and update it in real time. In addition, it allows translating text messages to voice messages in order to simplify changes or add new announcements.
INTELIG TELECOM Brazil -nowadays TIM- needed to replace its previous system and to provide innovative features which allowed to offer more sophisticated products to its corporative and end customers. Intelig implemented Free Phone, which allows to build the pre answers defined by interactive services based on PIN request, menu presentation, percentual calls distribution; using the company’s call flows graphic editor, SCE.
TELEFÓNICA Argentina replaced its 0800 provider with Free Phone -new generation- which adds new functionalities to the traditional services. The Operator will be able to improve its quality of attention, increase the installed customer base and face today’s highly competitive market challenges.
“This solution was delivered within the established time limits, complying with the requested requirements and proactively solving every integration challenge arisen during the project’s deployment”.
CTO TELEFONICA ARGENTINA